NCCER Single Sign-On

When I joined NCCER in 2019, Single Sign-On was the single most-requested feature from customers.

I evaluated implementation options, designed the architecture, wrote the documentation, built the backend service end-to-end, and coordinated with half a dozen third-party developers to integrate every existing NCCER service against it. Built internal dashboards to track user migration in real time and worked with the customer support team on rollout.

Also served as the "technical translator" for executive decision-making throughout — turning architecture trade-offs into language the leadership team could act on.